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Frequently Asked Questions
When are the LightWave and Softimage versions scheduled for release?
Carbon Scatter for Softimage and LightWave are under consideration. LigthWave Core will be the first version of LightWave to feature the true native instancing technologies that are required for Carbon Scatter. We will be creating a version of Carbon Scatter for Softimage if it is justified by market demand.
Can I use network rendering with Carbon Scatter?
Yes. You can use any distributed network rendering solution (such as Backburner).
Can I use a full Carbon Scatter licenses for network rendering?
Yes, but this is not necessary. Carbon Scatter ships with unlimited rendernodes, so you simply have to install a rendernode on each machine (the installer is available on the CD, or in the files you have downloaded).
When using Carbon Scatter with 3ds max 2012, I can't see any of the instances in my viewport.
Carbon Scatter does not currently support the new Nitrous viewport technology in 3ds max 2012. In order to use Carbon Scatter with 3ds Max 2012, you need to revert the display to Direct3D or OpenGL.
When I use Mental Ray and Carbon Scatter, with a photographic exposure control in Mental Ray, I get very strange render results (with black and white areas in the EcoSystems).
For Carbon Scatter to be compatible with exposure control in Mental Ray, you should always check the option "Process Background and Environment Maps" in 3DS Max Environment options (available from menu Rendering > Environment..., in Max, in the Exposure Control options).
Carbon Scatter doesn't work anymore after installing a service pack for 3ds Max.
When installing a service pack for 3ds Max, the configuration files for mental ray may be reset. These files normally contain information to register the Carbon Scatter shader in mental ray. In order to restore this information, you need to reinstall whole application or using using the Carbon Scatter plugins installer found on the software updates section, or on the CD. Applying an update won't restore this information.
The Carbon Scatter plug-in won't show up in my application.
Only applications listed in the Requirements page of the Carbon Scatter product will be able to load the integration plug-in. If your application is older than the ones listed in the Requirements page, the plug-in won't work. If your application is newer and was not supported at the time Carbon Scatter was released, you can find a Plugins Installer in the latest update's download page, which will let you install the plug-in for all versions, including new ones.
If your application is supported but you still can't find the plug-in, please make sure you follow the installation instructions detailed in the Carbon Scatter Reference Manual.
Can I install the Carbon Scatter plugin on both my main computer and, say, my laptop?
Yes, you will simply need to activate the license for your laptop as well.
Note: It is your responsibility to ensure that you comply with the terms of the EULA (in particular, that you only run one instance of the program at any given time, and that you do not activate the program on multiple computers operating at the same location).
Is there a downloadable version of Carbon Scatter?
Yes, you can purchase the downloadable version of Carbon Scatter from our online store.
How do I install the downloadable version of Carbon Scatter?
When you complete your order of Carbon Scatter, you will receive a link to an Carbon Scatter downloader. Simply double-click on this downloader application to download the Carbon Scatter CD. The content of the Carbon Scatter CD will be saved at the location of your choice. You can burn this folder to CD for backup. Launch the installer application to complete the installation of Carbon Scatter.
I don't have Internet access. How can I activate my product?
If the computer running Carbon Scatter is not connected to the internet, but you have access to the internet otherwise, please visit the following page: https://secure.e-onsoftware.com/register/carbonscatter1. If you already have an account with e-on software and your account information isn't automatically located, log into your account manually. Fill-out the registration form. Don't forget to enter your installation code into the appropriate field (the number that starts with "INST-"). Press "Activate", wait while your activation code is generated, then copy the activation code into the Activation dialog of the computer running Carbon Scatter and press "Finalize activation".
If you absolutely have no Internet access, contact one of our sales reps by phone, fax or mail with the required information, and he will send you your activation key.
Why is the application asking me for an ativation code everytime I open Carbon Scatter on Vista / Win 7?
For security reasons, Vista / Win 7 prevents the access to system files. So your activation code is not stored in the system from the start. The only solution to circumvent this, is to right click on the Host application's launcher icon and select "Run as admin". When opening Carbon Scatter, the aplication will ask you once again for your Activation code, but will store it in the system files and will not ask for it afterwards. This procedure has to be done only once.
What happens if I have to re-install Carbon Scatter, if I replace my computer or operating system, or if I have HD crash?
Just re-install Carbon Scatter and repeat the activation process, if needed.
Is there a limit to the number of times I can activate a product?
There is no limit to the number of times you can activate a product for the same system (e.g. after reinstalling the product, replacing your operating system, or recovering from a hard drive crash - see above). However, there is a reasonable limit to the number of different systems for which you can activate a product.
If you exceed the maximum number of activations for a given product, you will have to get in touch with our support staff for further activations.
Can I use Carbon Scatter without activating it?
No, activating Carbon Scatter online is mandatory to be able to access the plugin menus and options. You can activate Carbon Scatter automatically from the activation screen, or copy the Installation code (starting with INST-) and go to this page to fill the activation form. Once activated online, just copy the Activation code from the web page to the corresponding activation field in Carbon Scatter's interface (you can paste the entire Activation code in the first block to fill them all in one go).
Is Carbon Scatter translated into other languages than English?
No, Carbon Scatter is only available in English.
What are the system requirements for Carbon Scatter?
Windows systems requirements are available at this page.
I have Vue xStream. Do I also need Carbon Scatter?
Yes and No ;) Vue xStream creates entire 3D environments, however, it cannot use its EcoSystem technology to scatter native objects or native proxies. So Vue xStream and Carbon Scatter are perfect companions!
How can I retrieve my serial number?
Connect to your account and click on the "Retrieve Serial" link alongside the product registration information. If you purchased a download version, you can also access your serial number by clicking on the corresponding order in the order summary. For security reasons, we do not show serial numbers online. Serial numbers will be sent to you by e-mail.
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